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What You Agree To When You Use highsdomino

These legal terms set out how your account on highsdomino works, what we collect, and what you can expect from us. Access and eligibility depend on local law and the region you are in — read this before you open an account.

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highsdomino What You Agree To When You Use highsdomino
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Secure

Your account security and personal data are handled with specific technical and procedural controls. Here is what we do across four areas that matter most to our account holders.

Data Storage and Retention We retain account data only for as long as your account is active or as required to meet legal obligations. You can request deletion by contacting support via live chat or email.
Cookie Use on Our Platform We use session cookies for login continuity and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.
Account Access and OTP Security Every login triggers an OTP sent to your registered mobile number. This step applies whether you access the platform from a mobile browser in Medan or from a desktop device.
Payment Data Handling When you deposit or withdraw via DANA, OVO, or GoPay, transaction data passes through SSL-encrypted channels. We do not store full wallet credentials on our platform servers.
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you need to raise a concern about our terms, request a copy of your stored data, or dispute a policy decision, our support team handles these through the channels below. Response times for legal or data requests may be longer than standard account queries — allow up to five working days for a written response.

Live Chat Open the chat widget from your account dashboard. State that your query is a legal or data matter so it is routed to the right team promptly.
Email Support Send your request to our support email address listed in your account profile page. Include your account username and the specific policy clause you are querying.
Account Help Centre The Help Centre inside your account holds policy summaries, wallet verification steps for DANA and OVO, and data request forms you can submit directly.

Common Legal and Policy Questions

These are the questions we hear most often about terms, data rights, and account conditions. If yours is not covered here, use the live chat or Help Centre to raise it directly.

Yes. Submit a data access request through the Help Centre or by emailing support with your account username. We respond to these requests within five working days.

We retain a minimum record for the period required by applicable record-keeping obligations, then delete it. You will receive a confirmation email once deletion is processed.

Our terms govern your highsdomino account activity. DANA and OVO transactions also fall under each wallet provider's own terms — both sets of terms apply to your deposits and withdrawals.

Access depends on local law and your eligible region. We do not make legal determinations for individual locations. Confirm that access is lawful in your area before opening an account.

We notify you at the email address registered to your account when material changes occur. Continuing to use your account after that notice counts as acceptance of the updated terms.

Raise it through live chat first, quoting your account ID and the specific decision. If unresolved, follow up by email so the query is escalated to the relevant team in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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